Support

Need a hand with your next run, a purchase, or a technical issue? We’re here to help.

Contact Pulseflip support

Include your device model, iOS version, Pulseflip version, and the steps that led to the issue. Screenshots help; hide personal information. Never send passwords or payment card details.

How do I play?

Tap anywhere in the tunnel to flip between floor and ceiling. Avoid hazards and collect Pulse Orbs to build your combo. Choose How to Play from the menu to repeat the interactive lesson.

How do I restore Remove Ads?

Use Restore Purchases in the game while signed into the Apple Account that made the purchase. Check your internet connection. Restoration recovers eligible purchase ownership, not local gameplay progress. If it fails, email us with the error message.

Where is my progress?

Scores, Sparks, cosmetics, missions, and statistics are saved on your device. Cloud synchronization is not available. Contact support before uninstalling or clearing app data, which can erase local records.

How does the Daily Challenge work?

A new course arrives each day at midnight UTC. You can try it repeatedly and improve your local daily best. Players need matching course versions to get the same layout. Revives are available only in Classic.

How do I change sound, effects, or privacy choices?

Open Tools → Settings to adjust music, sound effects, haptics, reduced effects, analytics, and crash reports. Your device’s silent switch also affects audio. Use Ad Privacy when available to revisit advertising choices.

What if the app freezes or crashes?

Close and reopen the app, check for an update, and restart your device. If the issue persists, email us with the steps to reproduce it. Optional crash reporting in Settings can help us investigate.

How do I request a refund or ask about privacy?

For Apple purchase refunds, visit Apple’s purchase support. For privacy requests, email support with “Pulseflip privacy” in the subject. Read our privacy policy and terms.